7.4
Very good285 reviews

Sandos Caracol Eco Resort All Inclusive (Adults Only) - Playa del Carmen

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1 room2 Guests
Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as 

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Address
Carretera Cancun Chetumal Km. 295, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710
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Overview

Featuring a year-round outdoor pool, fantastic 5-star Sandos Caracol Eco Resort All Inclusive Playa del Carmen comprises a baggage storage and a barber shop for guests' overall comfort. Offering a beachfront location next to the Caribbean Sea, this Playa del Carmen hotel offers to taste international cuisine on site.

Location

Set within 3 miles to Quinta Avenida, this hotel is also 3 miles away from 3D Museum of Wonders. This fantastic property provides guests with access to the white beach. The Scenic Point Esmeralda White-Sand Beach is within 2.5 miles away.

Rooms

You can stay in one of the 276 non-smoking rooms featuring complimentary WiFi along with an iron. Bathrooms feature a bidet and a separate toilet, along with comforts such as hair dryers and slippers. Some of these beautiful rooms offer views over the sea.

Eat & Drink

Sandos Caracol Eco Resort All Inclusive offers a buffet breakfast in the restaurant. This accommodation offers 16 dining establishments with a wide range of cuisines, including Asian, Mexican and international. The disco bar features billiards, a dance floor and live music offered for entertainment. Koh Thai offers a rich choice of Asian and Thai dishes daily.

Leisure & Business

This resort offers thermal baths and sauna facilities to its guests. A fitness center offers aquafit and yoga classes.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Private parking is possible on site for free.

The staff at the hotel speaks English, Spanish, Italian, Dutch.

Year renovated:   2011.  Number of rooms:   276.

Former name: Sandos Select Club

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Facilities
Most popular facilities
Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site parking lot

24-hour services

24-hour reception

24-hour security

Babysitting

Babysitting/Child services

Swimming pool

Outdoor swimming pool

Air conditioning

In-room air conditioning

Facilities for kids

Game room

Children's play area

Children's pool

Kids club

Children's buffet

Cribs

Board games

Private beach

Beach access

Private beach

Sun loungers

Beach umbrellas

General

  • Free Wi-Fi
  • Parking
  • 24-hour services
  • Babysitting
  • Swimming pool
  • Air conditioning
  • Facilities for kids
  • Private beach

Sports & Fitness

  • Fitness center
  • Wind surfing
  • Diving
  • Snorkeling
  • Canoeing
  • Hiking
  • Tennis court
  • Golf course
  • Pool tables
  • Table tennis
  • Yoga class
  • Fitness studio
  • Fishing

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Buffet breakfast

Business

  • Business center
  • Meeting/ Banquet facilities

Children

  • Cribs
  • Babysitting/Child services
  • Children's buffet
  • Board games
  • Children's pool
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Aqua park
  • Night club
  • Entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness center
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage
  • Pool with view
  • Shallow end

Room view

  • Sea view
  • Garden view

Room features

  • In-room air conditioning
  • In-room safe
  • Mini-bar
  • Sitting area
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Hair dryer
  • Free toiletries

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Telephone
  • AM/FM alarm clock
Show all facilitiesHide facilities
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no cribs provided in a room. 
PetsPets are not allowed.
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Rooms and availability

Queen Room Spa Bath
  • Bed options:
    1 King-size bed
  • Room size:

    670 sq. feet

  • Max:
    1 person
  • Balcony
  • Air conditioning
room details
Double Room
  • Bed options:
    1 King-size bed
  • Room size:

    670 sq. feet

  • Max:
    2 persons
  • Balcony
  • Air conditioning
room details
Deluxe Suite
  • Bed options:
    1 King-size bed
  • Room size:

    445 sq. feet

  • Max:
    1 person
  • Balcony
  • Air conditioning
room details
Show 3 more room typesLess
Location
Carretera Cancun Chetumal Km. 295, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710
  • City landmarks
  • Nearby
  • Restaurants
Beach
Xcalacoco
2100 ft
Golf Course
Grand Coral Golf Riviera Maya
2600 ft
Restaurant
Koh Thai
1.6 mi
Restaurant
Oka - Sushi Bar
1.6 mi
Restaurant
La Marea
1.8 mi
Restaurant
Coral Grill & Bar by Viceroy
1.8 mi
Restaurant
Coco's Cabanas
1.9 mi
Getting around
City Center
Playa del Carmen 3.2 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 4.9 mi
Cancun (CUN) 33.8 mi
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Need a shuttle?
You can book a shuttle, once your reservation is complete.
Reviews
7.4
Very good285 reviews
Location7.6
Rooms6.0
Service6.0
Dining8.2
  • 9.2
    Perfect

    All in all, I spend my time pleasantly. On-site restaurant El Templo was a bonus, had dinner there.

    Robin United States of America, 
  • 9.0
    Perfect

    Great choice for vacation. The food choices were PERFECT.

    Richard United States of America, 
  • 7.2
    Very good

    Amazing restaurants onsite. The check-in was fast. They had everything we wanted for our holiday, we loved people and rooms.

    Isabelle Canada, 
  • 9.2
    Perfect

    Super nice and friendly staff, bars are always open and serve good drinks, clean rooms and very comfortable beds.

    The lock

    United States of America, 
  • 7.8
    Very good

    Resort offers everything, very varied program, restaurants, pools and shops! Friendly staff!

    Rooms / facilities are rather outdated.

    United States of America, 
  • 7.4
    Very good

    The complex with the cenotes, wild animals and extensive area is awesome.

    Mold in the bathroom. Unpleasent smell.

    United States of America, 
  • 9.6
    Perfect

    Great jungle atmosphere, beautiful palm beach. The restaurants and bars have very courteous staff. Leisure activities are varied. The whole place is very clean. Great food.

    The broken mirror in our hotel room. As well as the check in by a not very empathic employee.

    United States of America, 
  • 8.2
    Great

    Great entertainment program, very helpful and friendly staff, lots of animals.

    Breakfast restaurant has no outdoor seats.

    United States of America, 
  • 7.4
    Very good

    The location is very beautiful.

    The staff spoke only Spanish and not a word of English. Although eight restaurants were available, all of them offered the same things.

    United States of America, 
  • 9.6
    Perfect

    The hotel has something for everyone. If you like nature and animals it is a good one for you. There's plenty of food to choose from. The rooms are big. There is a lot of entertainment: A big thank you to "Felix Madrid of the entertainment department", who is always positive and can motivate people to do yoga, beach volleyball, Zumba and other entertainment.

    The rooms are not clean enough.

    United States of America, 
  • 8.8
    Great

    Very attentive staff and good facilities. The grounds are very verdant with lots of wildlife to see, such as iguanas, geckos and crabs

    There are some sorts of people you can never get away from and some of the guests fell into this category

    United States of America, 
  • 9.2
    Perfect

    the grounds were very green and scenic with lots of shade - it felt like botanical garden. loved the kids water park and the kids club. shows were good. food was very decent;Good dinner restaurants. the buffet at first i thought it was excellent; I LOVED the live band playing there for every meal. beach was clean and there was enough shade for everyone.

    the only thing i though could be improved is the room - our hotel room felt like it was old, balcony straw roof was broken and leaking during rain, screen door of the balcony kept on falling out, the room had a little bit of a dunggy smell. everything else was good, so it was not a big deal, we got used to it. we stayed in unit 36 rook 3613 and at night when we went to bed around 11pm the music from the club was extremely loud, but we got used to it too. the most annoying thing for me was the loud horn blowing every 20min right under our window ( i could never take a nap because of it) it was for the boat ride the guy was blowing into a large sea shell - completely unnecessary - especially with so many little children who nap during the day. luckily my daughter still napped. Buffet - after 4th day of lunching lunch there i was getting bored of the same selections.

    United States of America, 
  • 9.6
    Perfect

    Variety of facilities, nature, food quality, staff friendliness

    Stones in the ocean

    United States of America, 
  • 10.0
    Perfect

    Wonderfull hotel all inclusive. Nice cocktail, nice animals

    no wi-fi, you need taxi for playa del carmen (but probably is better tha is not so close!)

    United States of America, 
  • 8.8
    Great

    The staff were very helpful and i loved how the hotel embraced the environment and built around it.

    The bed sheets smelled a little funky....

    United States of America, 
FAQ
Which landmarks should we visit during our stay in the fantastic 5-star Sandos Caracol Eco Resort All Inclusive?
28 de Julio Square, set within 2 miles from the fantastic 5-star Sandos Caracol Eco Resort All Inclusive as well as Church of Guadalupe placed just a 10-minute drive away are well worth visiting. If you want to explore even more landmarks in Playa del Carmen, visit Mamita's Beach Club (3 feet).
What is the nearest airport to Sandos Caracol Eco Resort All Inclusive?
Aeropuerto de Playa del Carmen airport lies within 0.5 miles of Sandos Caracol Eco Resort All Inclusive and is reachable with a 15-minute drive.
Is airport shuttle provided by the fantastic 5-star Sandos Caracol Eco Resort All Inclusive Playa del Carmen?
Shuttle which will take you to the fantastic 5-star Sandos Caracol Eco Resort All Inclusive Playa del Carmen with a 15-minute drive is among the services offered by the property. Please inform the staff about your estimated arrival time.
Is there free parking in the 5-star Sandos Caracol Eco Resort All Inclusive?
Yes, at the 5-star Sandos Caracol Eco Resort All Inclusive a garage is provided onsite free.
What are the dining options in the hotel?
Guests are welcome to enjoy dishes of international cuisine served in a la carte restaurant La Laguna located at the hotel.
What is the cost of breakfast in the Playa del Carmen resort?
A gourmet buffet breakfast is served in the restaurant of the Playa del Carmen resort free.
What is the timeframe for check-in and check-out in the fantastic 5-star Sandos Caracol Eco Resort All Inclusive Playa del Carmen?
Guests of the fantastic 5-star Sandos Caracol Eco Resort All Inclusive Playa del Carmen can check in from 3 PM to 11.59 PM and check out from 12 PM. Late check-in is also possible by prior arrangement with the property.
How much does a room at the 5-star Sandos Caracol Eco Resort All Inclusive cost?
The prices at the 5-star Sandos Caracol Eco Resort All Inclusive start from $198.
What payment methods are accepted in the fantastic 5-star Sandos Caracol Eco Resort All Inclusive?
Payment methods in the fantastic 5-star Sandos Caracol Eco Resort All Inclusive include:
  • American Express
  • Visa
  • Mastercard
Which facilities are included in the rooms of the resort?
Most rooms of the resort include a balcony and a terrace as well as a safe and smoke detectors provided for guests' security.
Is there free internet in the fantastic 5-star Sandos Caracol Eco Resort All Inclusive?
Yes, at the fantastic 5-star Sandos Caracol Eco Resort All Inclusive WiFi is provided free.
Does the 5-star Sandos Caracol Eco Resort All Inclusive Playa del Carmen staff speak foreign languages?
Yes, the staff of the 5-star Sandos Caracol Eco Resort All Inclusive Playa del Carmen can help you in Spanish, English, Italian and Dutch.
Address
Carretera Cancun Chetumal Km. 295, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710
View map
Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as 

Use Badge
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no cribs provided in a room. 
PetsPets are not allowed.
+ More- Less
Getting around
City Center
Playa del Carmen 3.2 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 4.9 mi
Cancun (CUN) 33.8 mi
+ More- Less
Need a shuttle?
You can book a shuttle, once your reservation is complete.
Check rooms and rates
Check-in
Select date
Check-out
Select date
1 room2 Guests
Tip: Consider options with free cancellation to stay flexible in light of the ongoing outbreak of COVID-19.