Sandos Caracol Eco Resort All Inclusive (Adults Only), Playa del Carmen (Mexico) - Deals & Reviews

All in all, I spend my time pleasantly. On-site restaurant El Templo was a bonus, had dinner there.

Great choice for vacation. The food choices were PERFECT.

Amazing restaurants onsite. The check-in was fast. They had everything we wanted for our holiday, we loved people and rooms.

Super nice and friendly staff, bars are always open and serve good drinks, clean rooms and very comfortable beds.

The lock

Resort offers everything, very varied program, restaurants, pools and shops! Friendly staff!

Rooms / facilities are rather outdated.

The complex with the cenotes, wild animals and extensive area is awesome.

Mold in the bathroom. Unpleasent smell.

Great jungle atmosphere, beautiful palm beach. The restaurants and bars have very courteous staff. Leisure activities are varied. The whole place is very clean. Great food.

The broken mirror in our hotel room. As well as the check in by a not very empathic employee.

Great entertainment program, very helpful and friendly staff, lots of animals.

Breakfast restaurant has no outdoor seats.

The location is very beautiful.

The staff spoke only Spanish and not a word of English. Although eight restaurants were available, all of them offered the same things.

The hotel has something for everyone. If you like nature and animals it is a good one for you. There's plenty of food to choose from. The rooms are big. There is a lot of entertainment: A big thank you to "Felix Madrid of the entertainment department", who is always positive and can motivate people to do yoga, beach volleyball, Zumba and other entertainment.

The rooms are not clean enough.

Very attentive staff and good facilities. The grounds are very verdant with lots of wildlife to see, such as iguanas, geckos and crabs

There are some sorts of people you can never get away from and some of the guests fell into this category

the grounds were very green and scenic with lots of shade - it felt like botanical garden. loved the kids water park and the kids club. shows were good. food was very decent;Good dinner restaurants. the buffet at first i thought it was excellent; I LOVED the live band playing there for every meal. beach was clean and there was enough shade for everyone.

the only thing i though could be improved is the room - our hotel room felt like it was old, balcony straw roof was broken and leaking during rain, screen door of the balcony kept on falling out, the room had a little bit of a dunggy smell. everything else was good, so it was not a big deal, we got used to it. we stayed in unit 36 rook 3613 and at night when we went to bed around 11pm the music from the club was extremely loud, but we got used to it too. the most annoying thing for me was the loud horn blowing every 20min right under our window ( i could never take a nap because of it) it was for the boat ride the guy was blowing into a large sea shell - completely unnecessary - especially with so many little children who nap during the day. luckily my daughter still napped. Buffet - after 4th day of lunching lunch there i was getting bored of the same selections.

Variety of facilities, nature, food quality, staff friendliness

Stones in the ocean

Wonderfull hotel all inclusive. Nice cocktail, nice animals

no wi-fi, you need taxi for playa del carmen (but probably is better tha is not so close!)

The staff were very helpful and i loved how the hotel embraced the environment and built around it.

The bed sheets smelled a little funky....