Sandos Caracol Eco Resort (Adults Only) - Playa del Carmen

Very attentive staff and good facilities. The grounds are very verdant with lots of wildlife to see, such as iguanas, geckos and crabs

There are some sorts of people you can never get away from and some of the guests fell into this category

the grounds were very green and scenic with lots of shade - it felt like botanical garden. loved the kids water park and the kids club. shows were good. food was very decent;Good dinner restaurants. the buffet at first i thought it was excellent; I LOVED the live band playing there for every meal. beach was clean and there was enough shade for everyone.

the only thing i though could be improved is the room - our hotel room felt like it was old, balcony straw roof was broken and leaking during rain, screen door of the balcony kept on falling out, the room had a little bit of a dunggy smell. everything else was good, so it was not a big deal, we got used to it. we stayed in unit 36 rook 3613 and at night when we went to bed around 11pm the music from the club was extremely loud, but we got used to it too. the most annoying thing for me was the loud horn blowing every 20min right under our window ( i could never take a nap because of it) it was for the boat ride the guy was blowing into a large sea shell - completely unnecessary - especially with so many little children who nap during the day. luckily my daughter still napped. Buffet - after 4th day of lunching lunch there i was getting bored of the same selections.

Variety of facilities, nature, food quality, staff friendliness

Stones in the ocean

Wonderfull hotel all inclusive. Nice cocktail, nice animals

no wi-fi, you need taxi for playa del carmen (but probably is better tha is not so close!)

The staff were very helpful and i loved how the hotel embraced the environment and built around it.

The bed sheets smelled a little funky....

The nature and wildlife at sandos was wonderful along with the oriental resturaunt we had reservations for. The beach was beautiful and expansive. Loved the "swing" bar!!!

1. The cashier at the front desk was rude when he called another guest ahead of me(after I had waited ~10minutes) then proceeded to "chat" with him. 2. our short stay only allowed us to eat in one of the specialty resturaunts and the buffet was much lower quality. 3. other guests throughout the entire resort were smoking constantly- we could not get away from the cigarette smoke- even at the adults only pool! 4. the only available "hot tub" was at the spa and was available for 15 minutes/ day. the jetted tub near the adult pool was actually cooler than the pool itself.

In Select Club's Pool, you are not allowed to have any snack while drinking

Unbelievable. At check in when informing that we were staying at the Select Club. We were assigned a personal consiearge for the week. She took us to a special area where we were checked in, and given our wrist bands. She went over all the restaurants and the times they were open. Was an amazing week. We have already booked another week for later in the summer

Excellent choice. Great hotel great stuff, food and facilities. Big and comfi room

There are children and you cant avoid it altough you have your own area and you get relexed It was good if there were shuttle buses from and to the hotel

Very nice, fresh, spatious and clean room, standard above expectations. Having access to the Select area with pool was a big bonus, a lot calmer around the pool area. Restaurants were good, food was okay to good. The Mexican buffet was better than the International one. Most of the food was okay or better. Service was really good, staff courteous and service minded.

Laundry service and spa was quite pricy, prices on the high scale of things, practically same as in Sweden.

Clean Rooms.

Food was average. Staff was not honest. No WiFi in the rooms. 10 minute walk to beach from select rooms. Sewage issues.

Nice hotel, nice and large facilities. Nice big rooms. 5 good restaurants with different cousines.

There is no internet overall on the hotel. There is only free internet in two spots on the hotel area. It took 1,5 day for the roomservice to deliver our ordre. And still they didn't have any white wine. There where no menu / infomation on the hotel in the room. We asked for it, because we were told it excisted (they just didn't had enough for all rooms) They were not willing to make a copy of it. It was difficult to get an answer from the staff, and we where all the time forwarded to other staff members.

I have one question; why do they call themselves "Adults only"? I booked because I thought there would be only adult people there or mostly adult people but turned out to be basically only families. A real disappointment and felt tricked by it, was totally wrong place for me single and just expensive.

A nice room and to pay extra to get the hot tube was definately worth it! A nice pool area only for adults and also very good to have a space for "exclusive"- guests with good sun- chairs as well as close to the bar.

The staff did not inform clearly about the routins for dinner- booking and all restaurants were fully booked, it was only possible to eat at the buffet- places at the evenings.

The staff was amazingly friendly. They repeatedly went above and beyond anything they had to do. They tolerated my middling Spanish (even though their English is better than my Spanish and it would have been easier to speak English). They were always smiling and always greeted you with an, "Hola."