lush jungle pathways, unique eco concept, rich wildlife sightings

Long waits for buffet seating!!! The beach is disappointing, rocky, and small!!! Inflexible dining reservations create frustration!!! The absence of quick snack options is bothersome!!! Room cleanliness needs attention!!!

Consider using the jungle paths for quieter walks. they offer beautiful views and wildlife sightings that enhance your stay significantly.

This place is perfect for me! The staff is friendly, free wi-fi is great, and the kids club was amazing for families. They once helped me find my lost ID card, which I really appreciated. I recommend trying the snorkeling!

The cenote was great, but we faced long waits for restaurant reservations.

I've been to playa del carmen before, but this stay was very nice. The lush gardens and variety of wildlife made our mornings special, and the diverse food choices exceeded my expectations. We especially loved the relaxing spa treatments and the fine beach views.

the restaurant reservation app never worked.

The spa and chill-out pool were perfect for some much-needed relaxation after all the fun. Just be aware that the buffet food could get a bit repetitive, so plan ahead for some variety! 🐒

we had a great time at sandos! the kids loved the pools and the kid's zone with fantastic staff. the resort offered great family activities, which kept everyone entertained. we found chairs easily, which is always a plus. plus, the quiet chill-out pools were perfect for relaxing and catching up on reading.

Lovely eco-friendly vibes! Enjoyed a spacious room, and the all-nature activities were delightful. The private beach section was quite the treat, perfect for unwinding with a cocktail.

The dinner lines made me feel like I was waiting for the hottest concert ticket—only to discover the food wasn't worth it!

The resort has beautiful wildlife and stunning cenote! Our daughter's wedding at the cenote was absolutely magical, a perfect setting!

Felt spoiled, no reason to complain.

great access to nearby beaches and vibrant attractions

during my stay, I was impressed by how close I was to Playa, just 1 km away, perfect for leisurely beach strolls while enjoying stunning ocean views. The lively Cenote Misterio Maya only took me around 15 minutes to reach, where I loved diving into its beautiful waters. the clean and comfortable rooms made my solo travel experience enjoyable and relaxing, fitting perfectly for anyone seeking a couple of days of fun and exploration.

The water park was a huge hit with our four kids, offering tons of slides and areas for everyone to play. We really enjoyed the All-Nature Experience, which allowed us to explore the beautiful gardens and see animals in their natural habitat. The variety of pools kept us entertained throughout our stay.

My children wished there were more dining options available without reservations.

The resort's lush jungle pathways are beautifully designed and easy to navigate, making them accessible for walking and enjoying nature without any difficulties, which I truly appreciated as a senior traveler.

More seating options around the pools would help.

Save your time

If you're seeking relaxation and quality, think twice! Packed with kids and a lack of personal space, the atmosphere was chaotic. While friendly staff tried their best, the dining experience fell flat, with poor food quality and long waits. Find a location that truly caters to adults instead.

The stay included beautiful scenery and a vibrant atmosphere with plenty of activities. Staff members were friendly and attentive, particularly at the pool where engaging games and entertainment filled the day. However, check-in was a frustrating experience that took three hours, and our situation worsened as several family members dealt with sickness during our visit. Also, the lack of air conditioning in certain facilities made the heat unbearable, detracting from an otherwise enjoyable setting.

Just a reliable pick for a speedy visit in Playa del Carmen with value for money. The staff worked hard, providing good service even with the limited help they had. Make sure to arrive early for restaurants to avoid long waits.