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Sandos Caracol Eco Resort - Playa del Carmen

ex. Sandos Select Club

Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad, Playa del Carmen, Mexico, 77710  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Sandos Caracol Eco Resort - Playa del Carmen

Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site car park

24-hour services

24-hour reception

24-hour room service

24-hour security

Babysitting

Babysitting/Child services

Swimming pool

Outdoor heated swimming pool

Air conditioning

Individual air conditioning

All inclusive
Facilities for kids

Game room

Children's play area

Children's pool

Kids club

Children's buffet

Cots

Board games

Overview

Sandos Caracol Eco Resort is located in the middle of Playa del Carmen overlooking a natural beach. Sandos Caracol Eco Resort opened its doors in 2006.

The venue is 6 km away from Nuestra Senora del Carmen Catholic Church. This property is set near by the white beach and offers showers, outdoor chaise lounges and towels.

Guests can visit a church and an art gallery as well as bars and restaurants close by.

Sandos Caracol Eco Resort is located within a 55-minute drive from Cancun International airport.

Rooms

Sandos Caracol Eco Resort offers contemporary rooms with fantastic décor featuring complimentary Wi-Fi, individual climate control, satellite TV, a safe and direct dial telephone. Some of the guestrooms have a beautiful view of the Caribbean Sea. The rooms feature a dishwasher, coffee/tea makers and a stove as well as en suite bathrooms with a hairdryer, a spa bathtub and free toiletries.

Eat & Drink

Guests can have delicious meals at the unique restaurant. Cocktails, house wines and beers are offered in the poolside bar.

Services

Comforts like free private parking, an ATM and a beauty salon are provided on site.

Relax

Sandos Caracol Eco Resort organizes dance lessons, animation and live music for guests' entertainment. Guests can keep fit with a gym, aerobics classes and gymnastics classes offered on the premises.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2011.  Number of rooms:   276.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi in public areas
  • On-site car park
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Private beach
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Sundry/Convenience store
  • Gift/Newsstand
  • Hairdresser
  • Eco friendly
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Scuba diving
  • Snorkeling
  • Canoeing
  • Sailing
  • Banana boat
  • Aqua fitness
  • Water skiing
  • Hiking
  • Tennis court
  • Beach volleyball
  • Basketball
  • Golf course
  • Billiard tables
  • Darts
  • Table tennis
  • Aerobics
  • Fishing

Services

  • Paid airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining

  • All inclusive
  • In-room breakfast
  • A la carte restaurant
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Business services

Children

  • Cots
  • Babysitting/Child services
  • Children's buffet
  • Board games
  • Children's pool
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor heated swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • Theatre
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage

Room view

  • Sea view
  • Garden view
  • Pool view

Room features

  • Individual air conditioning
  • Individual heating
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Living room
  • Sitting area
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Bathrobe
  • Room toiletries

Self-catering

  • Refrigerator

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 12 pm FREE
Check-out until 12 pm FREE

Children and extra beds

There are no extra beds provided in a room. 

Pets

Pets are not allowed.

How to reach hotel

hotel Sandos Caracol Eco Resort - Playa del Carmen Playa del Carmen location
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Hotel Address:

Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad, Playa del Carmen, Mexico, 77710

Get directions
Airports
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2011
  • Number of rooms:
    276

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

According to guest reviews, the hotel has been rated as
Best Family Hotels in Mexico

Use Badge

Rooms and availability

Sandos Caracol Eco Resort photos Exterior
Elite Double Room
Pool view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Single bed, 1 Double bed, 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Balcony
    • Air conditioning
    • + More
  • General:High speed internet
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Fan
  • Outdoor furniture
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Walk in shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Flat-screen TV
  • Socket near the bed
  • Wake up service
Sandos Caracol Eco Resort photos Exterior
Elite Penthouse
Sea view
  • Room size:

    670 sq. feet

  • Max occupancy:

    3 persons

  • Bed type:

    1 Single bed, Sleeping arrangements for 3 persons, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Balcony
    • Air conditioning
    • + More
  • General:High speed internet
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Fan
  • Outdoor furniture
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Hot tub
  • Walk in shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Socket near the bed
  • Wake up service
Sandos Caracol Eco Resort photos Exterior
Elite One-Bedroom Suite
Pool view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Fan
  • Outdoor furniture
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Walk in shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Guest toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Flat-screen TV
  • Socket near the bed
  • Wake up service
Sandos Caracol Eco Resort photos Exterior
Club Penthouse Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Balcony
    • Air conditioning
    • + More
  • General:Work desk
  • Seating area
  • Ironing facilities
  • Fan
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Hot tub
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Wake up service
  • iPod docking station
  • Radio
Sandos Caracol Eco Resort photos Room
Club Deluxe Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Single bed, 1 Double bed, 1 Queen-size bed and 1 Sofa bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Balcony
    • Air conditioning
    • + More
  • General:High speed internet
  • Work desk
  • Ironing facilities
  • Fan
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Hot tub
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Wake up service
  • iPod docking station
  • Radio
Room Description:

This elegant suite features an extra large double bed, king size pillows and luxury linens. In-room amenities include a 42-inch LCD satellite TV, iPod dock, 24-hour room service, mini bar with drinks and snacks, and a laptop safe. The bathroom includes a bathrobe and hairdryer.

Sandos Caracol Eco Resort photos Room
Standard Double Room
Garden view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, Sleeping arrangements for 4 persons, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Balcony
    • Air conditioning
    • + More
  • General:High speed internet
  • Safe deposit box
  • Slippers
  • Work desk
  • Ironing facilities
  • Fan
  • Outdoor furniture
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Walk in shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Flat-screen TV
  • Socket near the bed
  • Wake up service
Sandos Caracol Eco Resort photos Exterior
Single Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Seating area
  • Ironing facilities
  • Fan
  • Outdoor furniture
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Hot tub
  • Walk in shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Flat-screen TV
  • Socket near the bed
  • Wake up service
Sandos Caracol Eco Resort photos Room
Club Superior Suite
Garden view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Single bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Balcony
    • Air conditioning
    • + More
  • General:High speed internet
  • Work desk
  • Ironing facilities
  • Fan
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Hot tub
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Wake up service
  • iPod docking station
  • Radio
Sandos Caracol Eco Resort photos Room
Family Penthouse
  • Max occupancy:

    3 persons

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Fan
  • Outdoor furniture
  • Mosquito net
  • Telephone
  • Dustbin
  • Bathroom:Additional bathroom
  • Bathroom
  • Walk in shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Guest toilet
  • Bedding:Sofa
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Socket near the bed
  • Wake up service
Sandos Caracol Eco Resort photos Room
Family Suite
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 4 persons, 1 Double bed, Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Ironing facilities
  • Fan
  • Outdoor furniture
  • Mosquito net
  • Telephone
  • Dustbin
  • Bathroom:Additional bathroom
  • Bathroom
  • Walk in shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Guest toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Socket near the bed
  • Wake up service
Sandos Caracol Eco Resort photos Room Royal Elite Superior
Superior Double Room
Garden view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Single bed, 1 Double bed, Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Balcony
    • Air conditioning
    • + More
  • General:High speed internet
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Fan
  • Outdoor furniture
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Walk in shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Flat-screen TV
  • Socket near the bed
  • Wake up service
Room Description:

Superior|DOUBLE ECO FAMILY SUPERIOR

Sandos Caracol Eco Resort photos Room
Deluxe Room
Garden view
  • Max occupancy:

    4 persons

  • Bed type:

    Sleeping arrangements for 4 persons, 1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Balcony
    • Air conditioning
    • + More
  • General:High speed internet
  • Safe deposit box
  • Slippers
  • Work desk
  • Ironing facilities
  • Fan
  • Outdoor furniture
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Hot tub
  • Walk in shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Flat-screen TV
  • Socket near the bed
  • Wake up service
Room Description:

Deluxe|Deluxe Room, Jetted Tub

Sandos Caracol Eco Resort photos Room
Signature Room
  • Max occupancy:

    4 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Ironing facilities
  • Fan
  • Outdoor furniture
  • Mosquito net
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Walk in shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Flat-screen TV
  • Socket near the bed
  • Wake up service
Elite One-Bedroom King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Room Description:

Standard|Royal Elite 1 Bedroom, 1 King Bed with Sofabed

Elite Single Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Jacuzzi
    • + More
Room Description:

Standard|Royal Elite One Bedroom All Inclusive

Premium Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Jacuzzi
    • + More
  • General:High speed internet
  • Bathroom:Hair dryer
  • Media:Cable TV
Room Description:

Deluxe|Double Premium One Bedroom

Premium One-Bedroom Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

DOUBLE ROYAL ELITE ONE BEDROOM SUITE. ALL INCLUSIVE. Standard rate

Club Penthouse
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons, 1 Single bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Jacuzzi
    • + More
Room Description:

Suite|Select Club Adults Only Penthouse

Club Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Jacuzzi
    • + More
  • General:High speed internet
  • Bathroom:Hair dryer
  • Media:Cable TV
Room Description:

Suite|Suite - Club

Club Deluxe Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons, 1 Single bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Jacuzzi
    • + More
Room Description:

Deluxe|Select Club Adults Only Deluxe

Club Deluxe Single Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Jacuzzi
    • + More
Room Description:

Deluxe|Select Club Adults Only Deluxe

Superior Premium Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Deluxe|Double room - Superior - Premium

Penthouse
  • Max occupancy:

    3 persons

  • Bed type:

    1 Single bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Jacuzzi
    • + More
  • General:High speed internet
  • Bathroom:Hair dryer
  • Media:Cable TV
Room Description:

Select Club Only Adults Penthouse Single. ALL INCLUSIVE. Standard rate

Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • General:High speed internet
  • Bathroom:Hair dryer
  • Media:Cable TV
Room Description:

Suite|Suite

Junior Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • General:High speed internet
  • Bathroom:Hair dryer
  • Media:Cable TV
Room Description:

This air-conditioned junior suite has a living area with a sofa bed and a cable TV. There is also a minibar, hot tub and a private balcony or terrace with views of the jungle, pool or gardens.

Standard Apartment
  • Max occupancy:

    2 persons

  • Check Prices
Club Superior Room
Garden view
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons, 1 Single bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Jacuzzi
    • + More
  • General:High speed internet
  • Bathroom:Hair dryer
  • Media:Cable TV
Room Description:

Superior|Select Club Adults Only Superior

Club Superior Single Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Jacuzzi
    • + More
Room Description:

Superior|Select Club Adults Only Superior

Standard Family Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Standard Room Double Family Section. ALL INCLUSIVE. Standard rate

Superior Single Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Jacuzzi
    • + More
Room Description:

Select Club Only Adults Superior Single. ALL INCLUSIVE. Standard rate

Superior Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • General:High speed internet
  • Bathroom:Hair dryer
  • Media:Cable TV
Room Description:

SUITE CLUB SELECT SUPERIOR ONLY ADULTS. ALL INCLUSIVE. Standard rate

Deluxe Single Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Jacuzzi
    • + More
Room Description:

Select Club Only Adults Deluxe Single. ALL INCLUSIVE. Standard rate

Standard Deluxe Suite
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Jacuzzi
    • + More
Room Description:

SUITE CLUB SELECT DELUXE ONLY ADULTS. ALL INCLUSIVE. Standard rate

Royal Penthouse
  • Max occupancy:

    2 persons

  • Check Prices
  • General:High speed internet
  • Bathroom:Hair dryer
  • Media:Cable TV
Royal Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • General:High speed internet
  • Bathroom:Hair dryer
  • Media:Cable TV
Room Description:

Suite|Royal Suite

Signature Junior Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Junior Suite|Signature Eco Junior Suite (2 Adults, 2 children)

Luxury Room
  • Max occupancy:

    3 persons

  • Check Prices
  • General:High speed internet
  • Bathroom:Hair dryer
  • Media:Cable TV

Sandos Caracol Eco Resort Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

Local attractions

  • Co.Cos Culinary School & Catering1.1 mi
    Aldea Thai, calle Cozumel, local 23, Playa del Carmen
  • Coba Mayan Village1.5 mi
    Playa del carmen, Playa del Carmen
  • Mayan Treasures2.8 mi
    Av.40 entre calle 74-76 Mz. 391 Lt.4
  • La Sirena\'s Fine Mexican Handcrafts1.3 mi
    Calle 110 between 5a y 10a Ave
  • Temazcal Natura2.7 mi
    Monte de los Cibeles, Playa del Carmen
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2011
  • Number of rooms:
    276

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

According to guest reviews, the hotel has been rated as
Best Family Hotels in Mexico

Use Badge

Sandos Caracol Eco Resort Reviews

Guest reviews are submitted by our customers after their stay at Sandos Caracol Eco Resort

7.0
Very goodBased on217 reviews

Rating by category:

Location
9.0
Rooms
9.0
Service
9.0
Dining
9.0

Guest reviews

  • Family with children
    7.0

    The beach was beautiful and I liked the all-inclusive package as it made everything esier.

    I feel there was a lack of information, the only time we were told anything was when they were trying to sell tours.

  • Group of friends
    10.0

    I have never stayed at a better hotel. Everything was excellent. The group I was traveling with was all very satisfied. The best thing was the friendly and helpful staff.

  • Older travelers
    7.8

    The nature and wildlife at sandos was wonderful along with the oriental resturaunt we had reservations for. The beach was beautiful and expansive. Loved the "swing" bar!!!

    1. The cashier at the front desk was rude when he called another guest ahead of me(after I had waited ~10minutes) then proceeded to "chat" with him. 2. our short stay only allowed us to eat in one of the specialty resturaunts and the buffet was much lower quality. 3. other guests throughout the entire resort were smoking constantly- we could not get away from the cigarette smoke- even at the adults only pool! 4. the only available "hot tub" was at the spa and was available for 15 minutes/ day. the jetted tub near the adult pool was actually cooler than the pool itself.

  • Older travelers
    10.0

    In Select Club's Pool, you are not allowed to have any snack while drinking

  • Couple
    10.0

    Unbelievable. At check in when informing that we were staying at the Select Club. We were assigned a personal consiearge for the week. She took us to a special area where we were checked in, and given our wrist bands. She went over all the restaurants and the times they were open. Was an amazing week. We have already booked another week for later in the summer

  • Couple
    9.6

    Excellent choice. Great hotel great stuff, food and facilities. Big and comfi room

    There are children and you cant avoid it altough you have your own area and you get relexed It was good if there were shuttle buses from and to the hotel

  • Couple
    8.8

    Very nice, fresh, spatious and clean room, standard above expectations. Having access to the Select area with pool was a big bonus, a lot calmer around the pool area. Restaurants were good, food was okay to good. The Mexican buffet was better than the International one. Most of the food was okay or better. Service was really good, staff courteous and service minded.

    Laundry service and spa was quite pricy, prices on the high scale of things, practically same as in Sweden.

  • Group of friends
    6.2

    Clean Rooms.

    Food was average. Staff was not honest. No WiFi in the rooms. 10 minute walk to beach from select rooms. Sewage issues.

  • Couple
    8.8

    Nice hotel, nice and large facilities. Nice big rooms. 5 good restaurants with different cousines.

    There is no internet overall on the hotel. There is only free internet in two spots on the hotel area. It took 1,5 day for the roomservice to deliver our ordre. And still they didn't have any white wine. There where no menu / infomation on the hotel in the room. We asked for it, because we were told it excisted (they just didn't had enough for all rooms) They were not willing to make a copy of it. It was difficult to get an answer from the staff, and we where all the time forwarded to other staff members.

  • Single
    5.4

    I have one question; why do they call themselves "Adults only"? I booked because I thought there would be only adult people there or mostly adult people but turned out to be basically only families. A real disappointment and felt tricked by it, was totally wrong place for me single and just expensive.

  • Couple
    8.2

    A nice room and to pay extra to get the hot tube was definately worth it! A nice pool area only for adults and also very good to have a space for "exclusive"- guests with good sun- chairs as well as close to the bar.

    The staff did not inform clearly about the routins for dinner- booking and all restaurants were fully booked, it was only possible to eat at the buffet- places at the evenings.

  • Couple
    8.8

    The staff was amazingly friendly. They repeatedly went above and beyond anything they had to do. They tolerated my middling Spanish (even though their English is better than my Spanish and it would have been easier to speak English). They were always smiling and always greeted you with an, "Hola."

  • Older travelers
    7.8

    enjoyed it .nice location ,good value.

    balcony too small. would have liked to dine in the a la carte restaurants ,would have paid extra, told our stay was not long enough to avail of that.

How to reach hotel

hotel Sandos Caracol Eco Resort - Playa del Carmen Playa del Carmen location
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Hotel Address:

Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad, Playa del Carmen, Mexico, 77710

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Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2011
  • Number of rooms:
    276

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

According to guest reviews, the hotel has been rated as
Best Family Hotels in Mexico

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