Sandos Caracol Eco Resort - Playa del Carmen

ex. Sandos Select Club

Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad, Playa del Carmen, Mexico, 77710  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Sandos Caracol Eco Resort - Playa del Carmen

Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site parking

24-hour

Late check-in

24-hour reception

24-hour room service

24-hour security

Babysitting

Paid babysitting/ Child services

Swimming pool

Outdoor swimming pool

Indoor swimming pool

Air conditioning

Individual air conditioning

All inclusive
Facilities for kids

Game room

Children's play area

Children's pool

Kids club

Children's buffet

Cribs/ Baby cots

Board games

Overview

Sandos Caracol Eco Resort is placed in the middle of Playa del Carmen and offers a breathtaking view over the ocean. Opened in 2006, the comfortable hotel attracts visitors with its oriental architecture.

The property enjoys beautiful location steps away from an art gallery and a church as well as a lagoon and a green area. Such Playa del Carmen sights as Plaza Las Americas and Nuestra Senora del Carmen Catholic Church are all within reach.

Welcoming guests with a night club, a sun deck and water slides, the hotel is placed next to restaurants and bars.

Sandos Caracol Eco Resort can be reached in 55 minutes by car from Cancun International airport.

Rooms

The property offers 956 guestrooms appointed with free wireless internet, an in-room safe, climate control, a private terrace and IDD phone. Some rooms feature views over the Caribbean Sea. Room facilities also include a small fridge, a microwave and a dishwasher for self-catering.

Eat & Drink

The a la carte restaurant offers delicious Brazilian cuisine. Guests can relax in the swim-up bar serving hot drinks.

Services

Residents will benefit from free shuttle bus service, 24-hour reception and concierge service.

Relax

Sandos Caracol Eco Resort offers dance lessons, live music and animation to keep guests entertained. The on-site activities include mountain biking, snorkeling and water skiing.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2011.  Number of rooms:   956.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi in public areas
  • On-site parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Late check-in
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Adults only
  • Luggage storage
  • Locker room
  • Private beach
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Coffee shop
  • Eco friendly
  • Lobby
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Wind surfing
  • Diving center
  • Scuba diving
  • Snorkeling
  • Canoeing
  • Sailing
  • Banana boat
  • Aqua fitness
  • Water skiing
  • Hiking
  • Outdoor tennis court
  • Basketball
  • Volleyball
  • Golf course
  • Billiards/ Pool tables
  • Darts
  • Table tennis
  • Yoga class
  • Aerobics
  • Fishing

Services

  • Paid airport shuttle
  • Paid city shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Free aquapark access
  • Wedding services
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • All inclusive
  • In-room breakfast
  • A la carte restaurant
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Paid babysitting/ Child services
  • Children's buffet
  • Board games
  • Children's pool
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Leisure facilities

  • Indoor swimming pool
  • Outdoor swimming pool
  • Beach club
  • Beach chairs
  • Beach umbrellas
  • Beach towels
  • Aqua park
  • Animation team
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • Theater
  • Spa & wellness center
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Reflex massage

Room view

  • Sea view
  • Garden view
  • Ocean view

Room facilities

  • Individual air conditioning
  • Individual heating
  • VIP room facilities
  • Paid in-room safe
  • Paid mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Living room
  • Dining room
  • Sitting area
  • Rooftop terrace
  • Balcony
  • Tea and coffee facilities
  • Bottled water
  • Mirror
  • Chaise lounges
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Shared bathroom
  • Steam shower
  • Bathtub
  • Hair dryer
  • Towels
  • Bathrobe
  • Room toiletries

Self-catering

  • Refrigerator

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 12 pm FREE

Children and extra beds

All children
0 - 12 years
Extra bed USD 99
Maximum capacity of extra beds in a room is 1. 
Maximum capacity of cribs and extra beds depends on the room you book. Please check room details before you make a reservation.

Pets

Pets are not allowed.

How to reach hotel

hotel Sandos Caracol Eco Resort - Playa del Carmen Playa del Carmen location
Show big map »

Hotel Address:

Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad, Playa del Carmen, Mexico, 77710

Get directions
City Center
  • Playa del Carmen
    3.5 mi
Airports
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2011
  • Number of rooms:
    956

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

According to guest reviews, the hotel has been rated as
Best Family Hotels in Mexico

Use Badge

Rooms and availability

Sandos Caracol Eco Resort photos Exterior
Elite One-Bedroom Double Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, Sleeping arrangements for 3 persons, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Balcony
    • Air conditioning
    • + More
  • General:Work desk
  • Ironing facilities
  • Fan
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Wake up service
  • iPod docking station
  • Radio
Room Description:

Standard|Royal Elite One Bedroom All Inclusive

Elite One-Bedroom King Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Bedding:Sofa bed
Room Description:

Standard|Royal Elite 1 Bedroom 1 King Bed with Sofabed

Sandos Caracol Eco Resort photos Room Royal Elite Penthouse
Elite Penthouse
  • Room size:

    670 sq. feet

  • Max occupancy:

    3 persons

  • Bed type:

    1 Queen-size bed and 1 Sofa bed, 1 Double bed, Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Ironing facilities
  • Fan
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

Suite|Penthouse Royal Elite

Elite One-Bedroom Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Suite|DOUBLE ROYAL ELITE ONE BEDROOM SUITE

Premium Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Deluxe|Double Premium One Bedroom

Premium One-Bedroom Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

DOUBLE ROYAL ELITE ONE BEDROOM SUITE. ALL INCLUSIVE

Club Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Standard|Club Room

Club Penthouse
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

SUITE CLUB SELECT PENTHOUSE ONLY ADULTS. ALL INCLUSIVE

Club Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Suite|Suite Club

Grand Class Oceanfront Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed or 2 Queen-size beds

  • Check Prices
  • Room Facilities:
    • Private pool
    • Jacuzzi
    • Balcony
    • + More
  • General:Terrace
  • Seating area
  • Living room
  • Walk-in closet
  • Bathroom:Walk in shower
Room Description:

Considered the ideal honeymooners suite. Relax on your balcony and enjoy with your couple the extraordinary view of blue-turquoise sea. During your stay you are offered the most luxurious amenities, spacious high quality areas and absolute tranquility. Romantic nights await you.

- A King size bed, or two Queen size beds

- Terrace with private plunge pool and sitting area

- Living room with contemporary type sofas

- Spa-type bath, with separate shower and Jacuzzi

- Walk-in closet

Size: 1,377 sq.ft.

Maximum occupancy: 3 adults

Club Deluxe Room
  • Max occupancy:

    3 persons

  • Check Prices
Sandos Caracol Eco Resort photos Room Select Club Amenities
Club Deluxe Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 Queen-size bed and 1 Sofa bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Balcony
    • Air conditioning
    • + More
  • General:Work desk
  • Ironing facilities
  • Fan
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Hot tub
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Wake up service
  • iPod docking station
  • Radio
Room Description:

SUITE CLUB SELECT DELUXE ONLY ADULTS. ALL INCLUSIVE

Sandos Caracol Eco Resort photos Room Standard Room
Standard Double Room
Garden view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, Sleeping arrangements for 3 persons, Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Ironing facilities
  • Fan
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

Standard|Standard Room - All Inclusive -> 2 Adults & 2 Children

Penthouse
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, 2 Single beds, Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Suite|Penthouse Select Adults Only All Inclusive

Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Suite|Suite

Sandos Caracol Eco Resort photos Room Junior Suite with Jacuzzi
Junior Suite
Garden view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, Sleeping arrangements for 3 persons, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Jacuzzi
    • Air conditioning
    • + More
Room Description:

Junior Suite|JUNIOR SUITE ECO

Standard Apartment
  • Max occupancy:

    2 persons

  • Check Prices
Club Superior Room
Garden view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, Sleeping arrangements for 3 persons, 2 Double beds or 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Private pool
    • 24-hour room service
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Terrace
  • Ironing facilities
  • Mirror
  • Bathroom:Hair dryer
  • Bathrobe
  • Bedding:Luxury linens
  • Dining:Mini-bar
  • Media:Satellite TV
Room Description:

SUPERIOR SELECT CLUB.

Club Superior Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Triple room

Sandos Caracol Eco Resort photos Room Select Club Amenities
Club Superior Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Balcony
    • Air conditioning
    • + More
  • General:Work desk
  • Ironing facilities
  • Fan
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Hot tub
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Wake up service
  • iPod docking station
  • Radio
Room Description:

SUITE CLUB SELECT SUPERIOR ONLY ADULTS. ALL INCLUSIVE

Family Villa
Garden view
  • Max occupancy:

    3 persons

  • Bed type:

    2 Double beds or 1 King-size bed

  • Check Prices
Room Description:

Experience a fun-filled vacation with family or friends in the relaxing Standard rooms, situated in villa-style buildings along the resort’s winding pathways. Each of these rooms features a private balcony or terrace and plenty of space to complete your Sandos all inclusive experience in Playa del Carmen.

- 1 King Bed or 2 Double Beds

- Air Conditioning

- Balcony or Terrace

- Laptop-Size Safe

- Mini Bar

- Clock Radio with Alarm

- Hair Dryer

- Telephone

- Cable TV

- Garden, Pool or Jungle View

 

 

Sandos Caracol Eco Resort photos Exterior
Superior Room
Garden view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, Sleeping arrangements for 3 persons, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Balcony
    • Air conditioning
    • + More
  • General:Work desk
  • Ironing facilities
  • Fan
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Wake up service
  • iPod docking station
  • Radio
Room Description:

Superior|Superior Select Adults Only All Inclusive

Superior Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Suite|Superior Suite

Master Two-Bedroom Beachfront Suite
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Private bathroom
    • Non-smoking
    • + More
  • General:Terrace
  • Work desk
  • Living room
  • Ceiling fan
  • Mirror
  • Bathroom:Bathroom
  • Jacuzzi
  • Hair dryer
  • Bedding:Luxury linens
  • Pillow top mattress
  • Dining:Coffee/tea maker
  • Dining area
  • Kitchen unit
  • Microwave
  • Toaster
  • Refrigerator
  • Stove
  • Media:Television
  • DVD player
Room Description:

Opening to a large beachfront terrace with a comfortable outside Jacuzzi. This master suite measures 1613 square feet. The main bedroom has a king size bed, slip into the pillowtop bed with premium bedding for a good night's rest. The two private bathrooms have a shower, as well as a hair dryer and beauty mirror. Complimentary Wi-Fi access keeps you connected, 3 flat-screen TVs and DVD player provide entertainment. The kitchen is stocked with a full-sized refrigerator, a stove, microwave, blender and a coffee maker. The second bedroom has two double beds, desk, coffee maker, a microwave, toaster and a mini-fridge. Air conditioning, a ceiling fan and a separate dining & living room with two single Murphy beds are among the conveniences offered. This room is Non-Smoking.

Amenities

- Beachfront master suite

- Two-bedrooms master suite

- Two private bathrooms

- Fully-equipped kitchen (fridge, stove, oven, microwave, blender, coffee mak

Sandos Caracol Eco Resort photos Room
Deluxe Room
Garden view
  • Room size:

    445 sq. feet

  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 1 King-size bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Balcony
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Ironing facilities
  • Fan
  • Telephone
  • Bathroom:Bathroom
  • Hot tub
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

Deluxe|Deluxe with Jacuzzi

Deluxe Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Triple room

Deluxe Dormitory Room
Garden view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Private pool
    • Jacuzzi
    • Bathtub
    • Balcony
    • + More
  • General:Safe deposit box
  • Terrace
  • Living room
  • Telephone
  • Bathroom:Hair dryer
  • Bedding:Sofa bed
  • Dining:Mini-bar
  • Media:Wake up service
  • Radio
Room Description:

You’ll love the added perks of the Deluxe rooms! In addition to the spaciousness and charm that come in every guestroom, you can also relax in the comfortable living area and enjoy an evening in the in-room Jacuzzi tub – the perfect way to rest at the Playa del Carmen eco resort.

- 1 King Bed

- Air Conditioning

- Balcony or Terrace

- Laptop-Size Safe

- In-Room Jacuzzi

- Mini Bar

- Clock Radio with Alarm

- Integrated Living Area

- Hair Dryer

- Sofa Bed

- Telephone

- Cable TV

- Garden, Pool or Jungle View

 

Deluxe One-Bedroom Junior Suite
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    2 Double beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Private bathroom
    • Non-smoking
    • Bathtub
    • + More
  • General:Free Wi-Fi
  • Balcony
  • Work desk
  • Ironing facilities
  • Ceiling fan
  • Mirror
  • Telephone
  • Bathroom:Hair dryer
  • Bathrobe
  • Bedding:Luxury linens
  • Pillow top mattress
  • Dining:Coffee/tea maker
  • Microwave
  • Toaster
  • Mini-refrigerator
  • Media:Television
  • Wake up service
  • Stereo
  • DVD player
Room Description:

Opening to a balcony with partial ocean views, this junior suite measures 451 square feet and has two double beds. Slip into the pillow top bed with premium bedding for a good night's rest. The private bathroom has a shower/tub combination, as well as a hair dryer and beauty mirror. Complimentary Wi-Fi access keeps you connected, and the flat-screen TV and DVD player provide entertainment. A coffee maker, a microwave, toaster and a mini-fridge are supplied. Climate control, air conditioning and a ceiling fan are among the conveniences offered. This room is Non-Smoking.

Amenities

- One bedroom with two double beds

- One private bathroom with shower/tub combination

- Bathroom amenities and bathrobe

- TV, DVD, sound system, telephones, hairdryer and wake up clock

- Desk

- Iron and ironing board

- Mini fridge, microwave, toaster and coffee maker

- Small balcony with partial ocean views

- Air-condition

Royal Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Standard|Habitación Royal

Royal Penthouse
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Suite|Royal Penthouse Room

Royal Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Suite|Royal Suite

Ambassador Oceanfront Queen Suite
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    2 Queen-size beds

  • Check Prices
  • Room Facilities:
    • Private terrace
    • Shower
    • Private pool
    • Jacuzzi
    • + More
  • General:Seating area
  • Living room
Room Description:

Feel the excitement and pleasure within these fabulous suites with stunning ocean views. Take pleasure in this spacious suite with an area of 387 sq.ft. and admire the stunning views of the turquoise sea, beach, and the private plunge pool. Enjoy a memorable stay in the company of your family in this amazing suite decorated with a Mexican contemporary style. It is equipped with all you need.

- King size bed, or 2 Queen size beds

- Private terrace with sitting area and pool

- Facing the sea

- Living area with shower and separate Jacuzzi

- Connections to other suites are not available

Size: 1,270 sq.ft.

Ambassador Suite
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed or 2 Queen-size beds

  • Check Prices
  • Room Facilities:
    • Private terrace
    • Shower
    • Private bathroom
    • Jacuzzi
    • + More
  • General:Terrace
  • Seating area
  • Bedding:Sofa bed
Room Description:

Ideal for a family vacation, this suite has one King size bed and an incredible terrace, where you can enjoy breathtaking ocean views. These suites are decorated with vibrant colors portraying the energetic atmosphere of this ambiance.

- 1 King size bed, or 2 Queen size beds

- Private terrace with sitting area

- Extraordinary ocean view

- Sitting area with sofa

- Bathroom with shower and a separate Jacuzzi

Size: 1,270 sq.ft.

Signature Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Superior|Signature Eco Superior

Sandos Caracol Eco Resort photos Room
Signature Junior Suite
  • Max occupancy:

    4 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
Room Description:

Junior Suite|Signature Eco Junior Suite

Luxury Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Jacuzzi
    • + More
Room Description:

Deluxe|Luxury Room with Jacuzzi

Luxury Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Suite|Luxury Suite

Sandos Caracol Eco Resort Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Popular areas

Places of interest

  • Kool Beach Club2.7 mi

Monuments and Landmarks

  • Church of Guadalupe1.9 mi

Local attractions

  • Cenote Chaak Tun2.1 mi
    Av. Juarez, Playa del Carmen
  • Cavernas Chaaktun2.1 mi
    Playa del CarmenMexico
  • Temazcal Natura2.7 mi
    Monte de los Cibeles, Playa del Carmen
  • Whale Shark Tour2.1 mi
    Playa Del Carmen-Isla Mujeres -Holbox
  • Sian ka'an Jeep Tour Expedition2.7 mi
    Monte de los Cibeles, Playa del Carmen
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2011
  • Number of rooms:
    956

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

According to guest reviews, the hotel has been rated as
Best Family Hotels in Mexico

Use Badge

Sandos Caracol Eco Resort Reviews

Guest reviews are submitted by our customers after their stay at Sandos Caracol Eco Resort

Average guest rating

7.0out of 10
Very good
Based on 116 reviews

Rating by category:

Location
9.0
Rooms
9.0
Service
9.0
Value
8.0
Dining
9.0

Guest reviews

  • Family with children
    7.0

    The beach was beautiful and I liked the all-inclusive package as it made everything esier.

    I feel there was a lack of information, the only time we were told anything was when they were trying to sell tours.

  • Group of friends
    10.0

    I have never stayed at a better hotel. Everything was excellent. The group I was traveling with was all very satisfied. The best thing was the friendly and helpful staff.

  • Older travelers
    7.8

    The nature and wildlife at sandos was wonderful along with the oriental resturaunt we had reservations for. The beach was beautiful and expansive. Loved the "swing" bar!!!

    1. The cashier at the front desk was rude when he called another guest ahead of me(after I had waited ~10minutes) then proceeded to "chat" with him. 2. our short stay only allowed us to eat in one of the specialty resturaunts and the buffet was much lower quality. 3. other guests throughout the entire resort were smoking constantly- we could not get away from the cigarette smoke- even at the adults only pool! 4. the only available "hot tub" was at the spa and was available for 15 minutes/ day. the jetted tub near the adult pool was actually cooler than the pool itself.

  • Older travelers
    10.0

    In Select Club's Pool, you are not allowed to have any snack while drinking

  • Couple
    10.0

    Unbelievable. At check in when informing that we were staying at the Select Club. We were assigned a personal consiearge for the week. She took us to a special area where we were checked in, and given our wrist bands. She went over all the restaurants and the times they were open. Was an amazing week. We have already booked another week for later in the summer

  • Couple
    9.6

    Excellent choice. Great hotel great stuff, food and facilities. Big and comfi room

    There are children and you cant avoid it altough you have your own area and you get relexed It was good if there were shuttle buses from and to the hotel

  • Couple
    8.8

    Very nice, fresh, spatious and clean room, standard above expectations. Having access to the Select area with pool was a big bonus, a lot calmer around the pool area. Restaurants were good, food was okay to good. The Mexican buffet was better than the International one. Most of the food was okay or better. Service was really good, staff courteous and service minded.

    Laundry service and spa was quite pricy, prices on the high scale of things, practically same as in Sweden.

  • Group of friends
    6.2

    Clean Rooms.

    Food was average. Staff was not honest. No WiFi in the rooms. 10 minute walk to beach from select rooms. Sewage issues.

  • Couple
    8.8

    Nice hotel, nice and large facilities. Nice big rooms. 5 good restaurants with different cousines.

    There is no internet overall on the hotel. There is only free internet in two spots on the hotel area. It took 1,5 day for the roomservice to deliver our ordre. And still they didn't have any white wine. There where no menu / infomation on the hotel in the room. We asked for it, because we were told it excisted (they just didn't had enough for all rooms) They were not willing to make a copy of it. It was difficult to get an answer from the staff, and we where all the time forwarded to other staff members.

  • Single
    5.4

    I have one question; why do they call themselves "Adults only"? I booked because I thought there would be only adult people there or mostly adult people but turned out to be basically only families. A real disappointment and felt tricked by it, was totally wrong place for me single and just expensive.

  • Couple
    8.2

    A nice room and to pay extra to get the hot tube was definately worth it! A nice pool area only for adults and also very good to have a space for "exclusive"- guests with good sun- chairs as well as close to the bar.

    The staff did not inform clearly about the routins for dinner- booking and all restaurants were fully booked, it was only possible to eat at the buffet- places at the evenings.

  • Couple
    8.8

    The staff was amazingly friendly. They repeatedly went above and beyond anything they had to do. They tolerated my middling Spanish (even though their English is better than my Spanish and it would have been easier to speak English). They were always smiling and always greeted you with an, "Hola."

  • Older travelers
    7.8

    enjoyed it .nice location ,good value.

    balcony too small. would have liked to dine in the a la carte restaurants ,would have paid extra, told our stay was not long enough to avail of that.

How to reach hotel

hotel Sandos Caracol Eco Resort - Playa del Carmen Playa del Carmen location
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Hotel Address:

Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad, Playa del Carmen, Mexico, 77710

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City Center
  • Playa del Carmen
    3.5 mi
Airports
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2011
  • Number of rooms:
    956

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

According to guest reviews, the hotel has been rated as
Best Family Hotels in Mexico

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