Sandos Caracol Eco Resort - Playa del Carmen

ex. Sandos Select Club

Carretera Cancun Chetumal Km 295, Playa del Carmen, Mexico, 77710show map
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Highlights
7
Very goodBased on  244 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Family Hotels in Mexico

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Overview

Sandos Caracol Eco Resort is located in the middle of Playa del Carmen overlooking a natural beach. Sandos Caracol Eco Resort opened its doors in 2006.

The venue is 6 km away from Nuestra Senora del Carmen Catholic Church. This property is set near by the white beach and offers showers, outdoor chaise lounges and towels.

Guests can visit a church and an art gallery as well as bars and restaurants close by.

Sandos Caracol Eco Resort is located within a 55-minute drive from Cancun International airport.

Rooms

Sandos Caracol Eco Resort offers contemporary rooms with fantastic décor featuring complimentary Wi-Fi, individual climate control, satellite TV, a safe and direct dial telephone. Some of the guestrooms have a beautiful view of the Caribbean Sea. The rooms feature a dishwasher, coffee/tea makers and a stove as well as en suite bathrooms with a hairdryer, a spa bathtub and free toiletries.

Eat & Drink

Guests can have delicious meals at the unique restaurant. Cocktails, house wines and beers are offered in the poolside bar.

Services

Comforts like free private parking, an ATM and a beauty salon are provided on site.

Relax

Sandos Caracol Eco Resort organizes dance lessons, animation and live music for guests' entertainment. Guests can keep fit with a gym, aerobics classes and gymnastics classes offered on the premises.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2011.  Number of rooms:   276.

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Facilities
Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site car park

24-hour services

24-hour reception

24-hour room service

24-hour security

Babysitting

Babysitting/Child services

Swimming pool

Outdoor heated swimming pool

Air conditioning
All inclusive
Facilities for kids

Game room

Children's play area

Children's pool

Kids club

Children's buffet

Cots

Board games

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Scuba diving
  • Snorkeling
  • Canoeing
  • Sailing
  • Banana boat
  • Aqua fitness
  • Water skiing
  • Hiking
  • Tennis court
  • Beach volleyball
  • Basketball
  • Golf course
  • Billiard tables
  • Darts
  • Table tennis
  • Aerobics
  • Fishing

Services

  • Paid airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining

  • All inclusive
  • In-room breakfast
  • Restaurant with air conditioning
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Business services

Children

  • Cots
  • Babysitting/Child services
  • Children's buffet
  • Board games
  • Children's pool
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor heated swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Aqua park
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • Theatre
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage

Room view

  • Sea view
  • Garden view
  • Ocean view
  • Pool view
  • Water view
  • Tropical view

Room features

  • Air conditioning
  • Individual heating
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Living room
  • Sitting area
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Bathrobe
  • Free toiletries

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock
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Good to know
Check-infrom 12 pmFREECheck-outuntil 12 pmFREE
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
Getting around
Airports
Playa Del Carmen (PCM)3.9 mi
Cancun International (CUN)28.0 mi
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Reviews
7.0
Very goodBased on  244  reviews

Rating by category:

9.0
Location
9.0
Rooms
9.0
Service
9.0
Dining
  • 8.8
    Superb

    Very attentive staff and good facilities. The grounds are very verdant with lots of wildlife to see, such as iguanas, geckos and crabs

    There are some sorts of people you can never get away from and some of the guests fell into this category

  • 9.2
    Superb

    the grounds were very green and scenic with lots of shade - it felt like botanical garden. loved the kids water park and the kids club. shows were good. food was very decent;Good dinner restaurants. the buffet at first i thought it was excellent; I LOVED the live band playing there for every meal. beach was clean and there was enough shade for everyone.

    the only thing i though could be improved is the room - our hotel room felt like it was old, balcony straw roof was broken and leaking during rain, screen door of the balcony kept on falling out, the room had a little bit of a dunggy smell. everything else was good, so it was not a big deal, we got used to it. we stayed in unit 36 rook 3613 and at night when we went to bed around 11pm the music from the club was extremely loud, but we got used to it too. the most annoying thing for me was the loud horn blowing every 20min right under our window ( i could never take a nap because of it) it was for the boat ride the guy was blowing into a large sea shell - completely unnecessary - especially with so many little children who nap during the day. luckily my daughter still napped. Buffet - after 4th day of lunching lunch there i was getting bored of the same selections.

  • 9.6
    Exclusive

    Variety of facilities, nature, food quality, staff friendliness

    Stones in the ocean

  • 10.0
    Exclusive

    Wonderfull hotel all inclusive. Nice cocktail, nice animals

    no wi-fi, you need taxi for playa del carmen (but probably is better tha is not so close!)

  • 8.8
    Superb

    The staff were very helpful and i loved how the hotel embraced the environment and built around it.

    The bed sheets smelled a little funky....

  • 7.8
    Fabulous

    The nature and wildlife at sandos was wonderful along with the oriental resturaunt we had reservations for. The beach was beautiful and expansive. Loved the "swing" bar!!!

    1. The cashier at the front desk was rude when he called another guest ahead of me(after I had waited ~10minutes) then proceeded to "chat" with him. 2. our short stay only allowed us to eat in one of the specialty resturaunts and the buffet was much lower quality. 3. other guests throughout the entire resort were smoking constantly- we could not get away from the cigarette smoke- even at the adults only pool! 4. the only available "hot tub" was at the spa and was available for 15 minutes/ day. the jetted tub near the adult pool was actually cooler than the pool itself.

  • 10.0
    Exclusive

    Unbelievable. At check in when informing that we were staying at the Select Club. We were assigned a personal consiearge for the week. She took us to a special area where we were checked in, and given our wrist bands. She went over all the restaurants and the times they were open. Was an amazing week. We have already booked another week for later in the summer

  • 9.6
    Exclusive

    Excellent choice. Great hotel great stuff, food and facilities. Big and comfi room

    There are children and you cant avoid it altough you have your own area and you get relexed It was good if there were shuttle buses from and to the hotel

  • 8.8
    Superb

    Very nice, fresh, spatious and clean room, standard above expectations. Having access to the Select area with pool was a big bonus, a lot calmer around the pool area. Restaurants were good, food was okay to good. The Mexican buffet was better than the International one. Most of the food was okay or better. Service was really good, staff courteous and service minded.

    Laundry service and spa was quite pricy, prices on the high scale of things, practically same as in Sweden.

  • 6.2
    Good

    Clean Rooms.

    Food was average. Staff was not honest. No WiFi in the rooms. 10 minute walk to beach from select rooms. Sewage issues.

  • 5.4
    Guest rating

    I have one question; why do they call themselves "Adults only"? I booked because I thought there would be only adult people there or mostly adult people but turned out to be basically only families. A real disappointment and felt tricked by it, was totally wrong place for me single and just expensive.

  • 8.2
    Fabulous

    A nice room and to pay extra to get the hot tube was definately worth it! A nice pool area only for adults and also very good to have a space for "exclusive"- guests with good sun- chairs as well as close to the bar.

    The staff did not inform clearly about the routins for dinner- booking and all restaurants were fully booked, it was only possible to eat at the buffet- places at the evenings.

  • 8.8
    Superb

    The staff was amazingly friendly. They repeatedly went above and beyond anything they had to do. They tolerated my middling Spanish (even though their English is better than my Spanish and it would have been easier to speak English). They were always smiling and always greeted you with an, "Hola."

  • 7.8
    Fabulous

    enjoyed it .nice location ,good value.

    balcony too small. would have liked to dine in the a la carte restaurants ,would have paid extra, told our stay was not long enough to avail of that.

  • 7.0
    Very good

    The beach was beautiful and I liked the all-inclusive package as it made everything esier.

    I feel there was a lack of information, the only time we were told anything was when they were trying to sell tours.

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Highlights
7
Very goodBased on  244 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Family Hotels in Mexico

Use Badge
Good to know
Check-infrom 12 pmFREECheck-outuntil 12 pmFREE
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Playa Del Carmen (PCM)3.9 mi
Cancun International (CUN)28.0 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
0Guests / room